Questions, answered
Is there a contract?
No. Monthly plans can be cancelled anytime and stay active through the month you’ve paid for. Annual plans stay active through the paid year and simply don’t renew.
Why is it priced per system?
Each system gets its own tune-ups, coil wash and capacitor, so the work (and the value) scales with the number of systems. Most single-story Austin homes have one; many two-story homes have two.
What does “no dispatch fee” mean?
Non-members pay a trip charge just for us to show up and diagnose. Members never do — you only pay for the repair itself, at the member discount.
How much repair credit will I earn?
On Total Care, 50% of each payment you make, not counting sales tax or any signup promotion. That’s $16 a month on monthly billing or $174.50 a year on annual billing, per system.
Why can credit only cover 25% of a repair?
Capping each job keeps membership prices low for everyone. The cap is applied after your member discount, and anything you don’t use stays banked for up to 24 months.
What happens to my credit if I cancel?
Unused credit is forfeited when you cancel, and your account shows the exact amount before you confirm. If you’re moving, ask about transferring the membership (and its credit) to your home’s buyer instead.
Can I use credit on a new A/C system?
Not on installations — credit is for repair parts and labor. Members do get priority pricing on replacements; ask us for a quote.
Do you work on heat pumps, furnaces and mini-splits?
Yes — central split systems, heat pumps, gas furnaces and air handlers. Ductless mini-splits are covered as one system per outdoor unit.
Where do you service?
Austin, Round Rock, Cedar Park, Pflugerville, Leander, Georgetown, Lakeway, Bee Cave, Kyle, Buda and nearby. Not sure? Enter your ZIP when you join or give us a call.
Still wondering? Ask us or call (512) 555-0147.