Membership terms

Draft for review by counsel before launch.

1. The membership

A membership covers one HVAC system (one outdoor unit and its matching indoor unit) at one service address in our service area. Plans renew automatically each month or year until cancelled. Prices: Essential $17.99/month or $189/year; Total Care $32/month or $349/year, per system, plus applicable tax.

2. Included service

• Both plans: one spring cooling tune-up and one fall heating tune-up per membership year, priority scheduling, no dispatch fee, and 15% (Essential) or 20% (Total Care) off repair parts and labor.
• Total Care also includes: one condenser coil chemical wash per membership year, performed with the spring visit, and replacement of the outdoor dual-run capacitor once every two membership years.
• Visits not scheduled within the membership year do not carry over. Refrigerant, parts beyond those listed, and access work are billed at member pricing.

3. Repair credit (Total Care)

1. Earning. Each Total Care membership payment earns repair credit equal to 50% of the net membership fee — the amount charged after any promotional discount, excluding tax.
2. Good standing. Credit accrues only while the account is current. No credit is earned on a payment made to cure a past-due balance.
3. Per-invoice cap. Credit may cover no more than 25% of any single repair invoice, calculated after the member discount and before tax.
4. Eligible work. Credit may be applied to repair parts and labor only. It may not be applied to membership fees or new equipment installation, and may not be combined with any other promotion, coupon or discount on the same invoice (the member discount is not a promotion).
5. Expiry. Credit earned from each payment expires 24 months after that payment. Credit is used oldest-first.
6. Cancellation. All unused credit is forfeited when the membership is cancelled, regardless of any remaining paid period.
7. Transfer on sale of the home. If the service address is sold, the membership and its unused credit (with original expiry dates) may be transferred to the new owner who continues the membership at that address.
8. Credit has no cash value, is not refundable, and is not transferable except as described above.

4. Billing and cancellation

You authorize us to charge your payment method on each renewal. You may cancel anytime from your account or by contacting us; service benefits continue until the end of the period already paid, and no partial refunds are issued. If a payment fails we will retry and notify you; service benefits and credit accrual are suspended while the account is past due.

5. Limitations

Maintenance reduces but does not eliminate the risk of breakdowns. We are not responsible for failures caused by pre-existing conditions, manufacturer defects, lack of access, or work performed by others. Nothing here limits any warranty provided by law.

6. Contractor

BlueNorther Air Conditioning & Heating LLC, licensed by the Texas Department of Licensing and Regulation, TACLA 000000C. TDLR, P.O. Box 12157, Austin, TX 78711, 1-800-803-9202.