What counts as a “system”?
One outdoor condenser or heat pump plus its indoor furnace or air handler. A two-story home with separate upstairs and downstairs units has two systems.
When do visits happen?
Spring tune-ups (with the coil wash on Total Care) run March–May; fall tune-ups run October–November. We schedule you — you just pick a time window.
What if my system is old or already failing?
You can still join. If the first visit finds a problem, you get the member discount on the repair right away. Repair credit builds from your first payment.
Can I switch plans?
Yes, anytime. Moving from Total Care to Essential ends credit accrual, and your existing credit stays usable until it expires.